Mrs. Daddy felt a little like the poor anonymous schlub to takes the bullet after an encounter with our city's fine sanitation workers. Last week, after the regular garbage pick up, she walked out to find garbage from our can strewn about the street and what had been a heretofore perfectly usable "black refuse container" was now cracked beyond use. Being the trusting fool that I am, I calmly told Mrs. Daddy to give the kindly folks at the city's collection services a call, and that all would be made right. Certainly, since the city's refuse collectors had been a wee bit clumsy with our container, we would be provided a new one. Instead Mrs. Daddy was harangued mercilessly for what seemed like an interminable part of her life as to why the city would have to charge her for a new container, and how they would have to charge her for delivery (total $95.00) and how she couldn't pay on line, she couldn't pay over the phone and if she wanted to use a credit card she would have to drive to their office.
I feel lucky that my wife didn't harm herself in a desperate attempt to gain relief from the hideousity of the bureaucrateze to which she was subjected. (Some of those words don't spell check, but dang it, they should.) Here is the helpful explanation for all of this from the city's very own web site (they're mighty proud they have a web page, even if it can't take credit cards.)
Refuse containers damaged in the regular collection process will be charged prorated replacement costs. Containers in use for more than 10 years will be replaced for $70 plus delivery, if applicable. Containers within the 10 year lifespan will cost a prorated fee based on $7 per year, plus delivery charge if applicable. Call customer service at 858-694-7000 for amount if damaged lost, or stolen container was used for less than 10 years.That clear enough for you? To quote Iowahawk, "Pay Up Sucker."