What is wrong with managers? Over at KT Cat's place, he has been lampooning all manner of management practice including Lean Six Sigma and corporate pronouncements on, well I can barely figure it out. Managers are forced to read a lot of theory and swill a lot of jargon to keep up with the latest fads imposed from above. But it baffles me that managers try to feed the same jargon to employees who frankly just want to do their jobs. I hope that he doesn't mind that I am lifting this video he made with xtranormal:
Almost everything discussed in that unintelligible video actually makes sense or does some good. But the managers who allowed that crap to get published make themselves appear to be fools. Why can't we managers talk like this:
"We use the Balanced Score Card (BSC) to make sure we don't forget ALL the ingredients of our success by too much focus on one area. We balance keeping our customer happy, keeping our costs under control, developing our people's talents, and improving the way we do our work, all of which will help us accomplish our mission."
"The network talent model means that our people need more than just technical skills, every employee also needs leadership, management and teamwork skills."
"Being a high performing organization means that we stay focused on the work that actually contributes to the products our customers want, and seeks to eliminate work that doesn't help achieve that end."
Now that wasn't so hard, was it?